November 12, 2008
With my hysteroscopy scheduled for Friday, I decided to avoid surprises by calling the RE’s office to confirm that my insurance coverage for the surgery was all set. After half an hour on the phone talking to multiple members of their staff, here is what happened:
“Insurance approved for hysteroscopy, at 100% coverage.” Hooray! Finally a tangible benefit from my new insurance and therefore from my new job. Almost makes the 14-hour days and 6-day weeks worth it. Almost.
“You owe us hundreds of dollars.” What? How come the last bill that I just paid didn’t say anything? “(after 10 minutes on hold) Nevermind, we just forgot to take some old charges off your account.” Phew.
Can I get partial insurance coverage for the next IVF? “We can’t contact your insurance for authorization until after the hysteroscopy.” What if I get my period between the hysteroscopy and whenever authorization finally comes through? Would I have to miss that cycle? “We can’t get insurance authorization or set the cycle in motion or do anything else until after the hysteroscopy.” But then I might have to wait a month for the cycle. Is there any way we can… ”We can’t get insurance authorization or set the cycle in motion or do anything else until after the hysteroscopy.”
Uh, ok. I guess I will wait. “(surprisingly sweetly, after a very brusque 30 minutes, punctuated by large blocks of time spent on hold) My name is S. Call me anytime, honey. Bye!”